Last Updated: January 1, 2025
At US Logistics Training, we are committed to providing high-quality training programs and excellent customer service. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for our training courses and services.
We offer a satisfaction guarantee for our training programs. If you are not satisfied with your course purchase, you may be eligible for a refund subject to the conditions outlined in this policy. Please read this policy carefully before making a purchase.
All individual course purchases are covered by our 14-day money-back guarantee. If you are not satisfied with your course for any reason, you may request a full refund within 14 calendar days of your purchase date.
To be eligible for a refund under the 14-day money-back guarantee, you must:
The 14-day money-back guarantee does not apply to:
Our Complete Logistics Career Bundle is subject to different refund terms due to the comprehensive nature of the package and included services:
Once you have accessed more than 20% of bundle content or utilized any personalized services, partial refunds will not be available. The comprehensive nature and discounted pricing of bundles does not allow for partial refunds of individual components.
To request a refund, please follow these steps:
All refund requests are reviewed by our customer service team. We will verify:
If your refund request is approved, you will receive:
If your refund request does not meet our policy requirements, we will:
Approved refunds are typically processed within 5-7 business days from the date of approval. However, depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
Refunds will be issued to the original payment method used for purchase. We cannot issue refunds to different payment methods or accounts. If the original payment method is no longer valid, please contact us to arrange an alternative.
Please note that payment processing fees charged by third-party payment processors are non-refundable. Your refund amount will reflect the course price minus any non-refundable processing fees.
We reserve the right to cancel or discontinue any course at any time due to insufficient enrollment, instructor availability, or other circumstances beyond our control.
If we cancel a course that you have purchased, you will receive:
If you experience technical difficulties that prevent you from accessing course content, please contact our technical support team immediately. We will work diligently to resolve any technical issues.
If we are unable to resolve technical issues that prevent you from accessing your course within a reasonable timeframe (typically 7 business days), you may be eligible for a full refund regardless of the standard refund period.
Courses purchased during promotional periods, sales events, or at discounted prices are generally non-refundable. Promotional pricing represents significant discounts, and as such, these purchases carry different refund terms.
Exceptions may be made on a case-by-case basis for extenuating circumstances, such as medical emergencies or other serious situations. Contact our customer service team to discuss your specific situation.
Refund eligibility decreases as you progress through course content:
Course completion percentage is calculated based on:
Course purchases are non-transferable to other individuals. Your course access and login credentials are for your personal use only and may not be shared or transferred to another person.
If you need to update your account information (such as email address), please contact our support team. We can assist with account modifications but cannot transfer course access to a different individual.
Once you have successfully completed a course and downloaded your certificate of completion, that course is no longer eligible for a refund. Certificates represent verification of course completion and cannot be revoked after issuance except for violations of our Terms of Service.
Our job placement assistance services are provided on a best-efforts basis. We do not guarantee employment, and refunds are not available based on employment outcomes.
Once you have utilized job placement services (such as resume reviews, interview coaching, or employer introductions), those services cannot be refunded even if you request a course refund within the eligible period.
We understand that unexpected circumstances may arise. If you experience situations such as:
Please contact our customer service team. We will review your situation on a case-by-case basis and may extend refund eligibility periods or offer alternative solutions such as course access extension.
For exceptional circumstances, we may request supporting documentation to verify your situation. All information provided will be treated confidentially.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund policy in effect at the time of your purchase will govern your refund rights for that purchase.
If you are not satisfied with our response to your refund request, you may escalate your concern to our management team. We are committed to resolving disputes fairly and promptly. Please contact us at [email protected].
For refund requests, questions, or concerns about this Refund Policy, please contact us:
US Logistics Training
Refunds Department
4335 W 105TH ST
INGLEWOOD, VT 90304
United States
Phone: +1 (617) 217-2456
Email: [email protected]
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
By purchasing our courses, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated into and subject to our Terms and Conditions.
We appreciate your business and are committed to your satisfaction. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.